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Buyer’s Information

Whether you are a first time buyer or a veteran investor with multiple properties, we will not rest until we’ve turned you into a happy client. We survey everyone we work with to see how we’re doing and if we can make improvements to our service. There are 2 thick binders of surveys at our office you’re welcome to look thru.

Here are a sampling of responses…

“We had a wonderful experience with Tom & Cindy and their entire team. Jenny led the buying of our new home in Centreville. She was extremely patient as we looked through many houses to find our dream one – AND WE DID! We are so happy with the buying and selling of our houses!”

David Posner

“We needed someone to execute a complex purchase in our absence. There was never any doubt who to ask to take on the task—Cindy Schneider! She had sold a home for us many years ago in Kingstowne when we were stationed overseas and did an outstanding job when others failed. I would (and do) recommend Tom & Cindy to any purchaser in Northern Virginia. We were residents/homeowners in the Kingstowne area from 2000-2016.”

Beatrice and BJ Constantine

“Jason was direct, open, honest, tried to save us money in all aspects.”

Kevin Yamaguchi

“We loved working with Jim to buy our new home! He walked us through everything without ever pressuring us and always had our best interest in mind. Now we are looking forward to working with him again to sell our old townhome!”

Kim Baumgartner
“Great experience working with Jon Herman and Mike McGeever to purchase Kingstowne townhome with a good price. We have been looking for a Kingstowne property for 5 years because of the location and amenities. Once we identified the property, both Jon and Mike made the process easy and it took less than 40 days from contract ratification to closing. Thank you!

David Chow and Bonnie Chin

“Jenny Ewell is the best! She is the consummate professional. She guided me through every step of the buying process. She showed incredible patience in working with me to find a home over a year’s time. She paid great attention to detail in completing administrative tasks. She is also very kind and personable.”

Celeste Jones

“Rob was very responsive and patient with us as first-time homebuyers who had a lot to learn. He was willing to answer a million questions, and always got back to us quickly!”

Rick Gruntz III and Julie Price

“Nichole was a pleasure to work with and very helpful. She got us on the line with a loan person within 10 minutes of being in the office.”

Kelly and Aaron Wilson

“Tom’s recommendations on what to do during the entire process as well as his advice on what to look for in terms of the home structure were excellent. He is a very easy going realtor with a ‘no pressure’ personality. The whole process went smooth and we loved being able to use the community truck!”

Alejandro Romairone and Lina Oliveros

“Great experience, Jason listened to our needs and walked with us through the whole process. He was very knowledgeable and had great recommendations and advice throughout the whole experience.”

Doug and Sharla Smith

“We recently had a wonderful experience buying our ‘forever’ home with Agent Mike McGeever! Mike was patient, always available, and always on time. His work ethic, knowledge of the business, and caring for families needs’ should make any new homebuyer want to ask for Mike! Thank you Mike!”

Sarahbeth Roeschlein

“Jason Schneider is one of the best agents I have dealt with. He has helped us purchase 2 homes and sell 4 homes, including rentals. Jason is always punctual with information exchange and paperwork. He negotiates well and will get you the best possible price for your property. The last home we bought was a midnight deal. He was helping us until we actually got the deal and our dream home. Jason, thanks for all your help!”

Greg Garrison

“After talking to agents for over a year, Jim Patrick was very pleasant and had a great demeanor! He had the right amount of personality without being a salesman. It’s appreciated when one does not feel pressured.”

Jason and Myriam McClellan

“Jenny really explained the process and was so accomodating to take me around.”

Meganne Lemon

“The team at Tom & Cindy and Associates are very knowledgable of the area. Jason was extremely patient with us and always was willing to show us houses!”

Angelo and Cathy Podagrosi

“Great communication! My agent, Ray Kelly, kept in constant contact with me even when he was on vacation”

Ricci Crescenzi

“All involved in the process were very professional and knew their job well. We received well informed answers to all of our questions and they were very attentive throughout.”

Tom and Gladys Ladimir

“Our experience with Judith Harley has been exceptional. She listened to our concerns and was always knowledeable and pleasant to work with.”

Celina and Chris Gallegos

“Nichole worked tirelessly with us in a real estate transaction in Vienna, VA. Her positive attitude was such an attribute to what can sometimes be a difficult process. Her service was invaluable. I highly recommend Nichole without any reservations.”

Michelle Hunt

“We could not have done better than to have chosen the Tom & Cindy Team and to have had Jenny Ewell as our realtor. Jenny never treated our home purchase as just another business transaction, but recognized it as a deeply personal search for a home and not just a house. Her detailed knowledge of the area Long and Foster serves helped us consider all the complicated variables that mattered to us (location, schools, traffic, and overall quality of life); and this is something that you can’t just search on the internet – it takes on-the-ground experience. Through all of this, Jenny was cheerful and attentive, always listening to our needs and offering her expert advice whenever needed. Thank you, Jenny, for caring enough to ensure we found the home of our dreams and for making us feel like we mattered.”

Paul Wagner

“As first time buyers we could not have asked for a better experience. It felt like we were working with a close friend or family member. We never felt pressured and that made every step of the process seamless. Ray gets a 10+++.”

Nikhil/Chitrali Sood

“We needed a Kingstowne specialist and had seen all your signs in the neighborhood so we chose your team. Ray was wonderful to work with. It took 10 months to find a home and he was patient, friendly and always positive.”

Grace and Ramon Lee

“We are return customers–Rob Bradshaw is a great Realtor! Rob always goes above and beyond. This is the third transaction we’ve had with him and he has given top-notch service every time! Always available and extremely knowledgeable. Rob even stepped in to help on our purchase in C’ville, which he had no gain; just to help us and we really appreciated that! He fought to get us a higher appraised value. A+”

Jennifer Layne

“Charisse was our neighbor at Fort Leavenworth and once we moved here, we needed help finding a home. We talked to 3 Realtors, but Charisse called us back first! We had a very good experience. Charisse was always available when I needed her and she drove me everywhere!”

Karen/Chuck Anderson

“We needed a Realtor and heard great things about Jason Schneider from our friends. Everything went smoothly with our home purchase. Jason had good referrals for every piece–lender, inspector, title company. The most helpful things were quick response times, e-signing documents and Jason’s depth of knowledge/experience.”

Gwen Foutz/Walter Douglas

“Ray Kelly, my agent, went far beyond the norm to assist me in finding me the perfect home.”

Ellihue Henderson

“We worked with Jim because of his responsiveness, rapport and follow-up. The automatic on-line update of available properties was great.”

Joseph and Rosemarie Bradley

“It was a positive experience–Jason was extremely timely and we trusted his opinion. Other staff were helpful and nice and the truck rental was extremely beneficial.”

Chris Burt and Stephanie Cox

“Charisse was always there for us and never stopped looking for us. We got a fantastic home because of her commitment.”

Amy Beitscher/Jon Weinberg

“We walked into your office and you seemed to be most prepared. Joyce was wonderful and gave us options that we did not think were possible. Good experience. The most helpful thing was constant and easy communication.”

Joshua Jordan/Ivy Roe

“Rob was always available to show houses whenever we wanted, on the same day even. He was very flexible and the process was so fast and smooth. I loved Rob’s honest opinions on the houses we looked at and what needed to be done with each.”

Val/Jennifer Votinov

“We worked with Jason before and were very happy so we used him again. We honestly could not have been happier with the entire experience, from selling our old home to purchasing the new one. Jason’s knowledge and experience made it an easier process. His no-pressure technique was nice and did not add to our stress.”

Matthew and Sharmila Landau

“Great experience! Ray made himself available to us even while on vacation, and helped us walk through the contract over FaceTime.”

Shelly/Brien Edenhart

“Our experience was very pleasant. Robert was never out of contact in regards to finding plenty of housing options in a busy market, and always kept us updated on the status of our contract.”

Joe/Cindy Miller

“We wanted a team that was knowledgeable about the area we were looking to buy in. We settled on a property fairly quickly, and Tom Rutten had pretty accurately estimated the actual value of the house.”

Allison and Joshua Hirschorn

“Thanks for all your help in stressful times. Robert’s knowledge of local real estate, and emotional support before and after the sale were key. We also appreciated Cindy’s market analysis and Ray’s communication with us.”

John and Kathleen

“Outstanding! Tom Rutten did a fantastic job and was very thorough in assisting us in finding the best home and deal for us.”

Jesse/Sally Wilson

“We really enjoyed working with Lawrence. He gave us lots of help and access to numerous listings.”

DJ/Patricia Junio

“Tom Rutten made our first time home buying experience enjoyable and really knew his stuff.”

Rae/Roger Vann

“My home-buying experience was great. My agent kept in contact with me and kept me informed through all 3 contracts. The most helpful thing was constant feedback.”

Robin Phillips

“My experience was very favorable. I liked how you worked as a team–Realtor, financier, etc. I would absolutely use Joyce Armstrong again.”

Ida Caruso

“Our experience was great. We worked with Jason for about 3 months before finding our home. He was very accommodating with showing us all the places we wanted to see. Jason answered all of our questions and was very flexible when it came to scheduling times to see houses.”

Mandy Devine

“We met Robert at an open house. From start-to-finish, he was with us for the entire process. He was very responsive and helpful and we are very pleased!”

Steven and Lisa Boms

“Our experience was very positive–Stu offered personalized service!”

Valerie and Brad Center

“We had a great experience–we completed the entire process from initial meeting to closing on our home in a month and a half. You offered very responsive service (all hours of the day), flexible hours (Tripp showed us properties on nights and weekends) and it was painless because all the paperwork was done for us. And we of course loved the free moving truck!”

Gerald Barb

“Tim was great! He was very upfront with us and found us homes meeting our needs. Very supportive when we received a strange counter-offer. Everyone we recieved an email from or spoke to was very helpful. Tim made the entire process easy to understand and was an excellent representative for Tom & Cindy and Associates.”

Cindy Conley

“Jim Patrick was excellent in helping us communicate with agents, finding us homes and sharing knowledge. Will highly recommend Jim Patrick to family and friends!”

James and Kasey Griffenhagen

“Jim Patrick was very good, flexible and professional.”

Khanh Luu

“Our salesperson, Barbara Smith, was excellent! She made our buying experience pleasant and stress free. We truly couldn’t have asked for anything better. THANKS!”

Marvin and Tanya Marlow

“My experience was very positive. Jason was professional, courteous, responsible, punctual and consistently worked to find me the right home! The most helpful thing was the coordination of all the other services, such as appraisal, insurance, loan servicing, title company, etc.”

Rebecca Huff

“Robert Bradshaw was committed and dedicated to finding me the right home. He was on top of things, easing my home buying experience. He listened to my wants and needs in a home and tailored the search accordingly. I will recommend him to all home buyers! He sets the standards high.”

Iman Omer

Several months ago we sought to sell our first townhome in Kingstowne and buy a new single family home within the Springfield/Alexandria area. We had originally used Tom & Cindy and Associates in 2003 when we first bought, and were extremely pleased with the service. It was therefore an easy decision for us to seek out your team once again. A member of your team, Stu Burk, helped us in 2003 and again this year. This would be our second home home, but first time selling and buying concurrently. Throughout the entire process, Mr. Burk kept is educated, well informed and on top of current listings. He carefully sought comparable properties and priced our townhome competitively but fairly, and we received a very good offer within just two weeks. At the same time, Mr. Burk actively helped us seek out a new home, and went above and beyond his duties to coordinate the daunting task of coinciding settlements. We faced several challenges during this process and Mr. Burk was able to work through the problems while keeping all parties aware of the situations. We could not have been more pleased with the knowledge and professionalism of Mr. Burk as well as Tom & Cindy and Associates as a whole. We hope Stu receives due recognition for a job we consider well done, and we will not hesitate to recommend your team to family and friends. Sincerely, Scott and Stephanie A’Hearn

Scott and Stephanie A’Hearn

“We had a positive experience; Ray was very helpful and responsive. It was nice meeting you! Thanks for keeping us informed every step of the way.”

Puya and Faye Agahi

“Our experience with Jim Patrick was very productive. The most helpful things were the coordination of the inspection and appraisal, and recommendations for links to community services.”

Lori and Sam Gonzales

“We love Joyce. Joyce is awesome! She was lovely, professional and just wonderful!”

Melinda Watters

“Cindy Cotner is a wonderful real estate agent! We loved the 1-stop shopping with trusted advisors and agents with quality experience.”

Katie Watkins

“Good morning Cindy, Ray and Tom, David and I wanted to send you all a VERY BIG THANK YOU for all your help in our home buying process! We are completely thrilled with our new home and feel like we have a great place on a wonderful street for our family. We vey much appreciate all the time and attention you gave us through all the tough spots, and your timely and around the clock response through the past few months. Thank you again and we wish you the best.”

Renee Kayal

“Barbara is very knowledgeable. She is always there for us.”

Theresa Pham

“We chose the right Realtor who helped us buy a house, and not just any house, but the right house for us at good deal. Jason was quick to respond to all our concerns and questions.”

Hanh and Nguyen Dinh

“My experience with Jim Patrick was great! The most helpful thing was the final walk through after the rent back.”

Jeff Eyink

“Our experience couldn’t have been better. The interaction with our buyer’s agent, Robert Bradshaw was really helpful.”

Charles Link

“We felt so comfortable with your track record and our experience was fantastic! Everyone was very professional and up-front, without being overbearing or too hands off. We were very impressed with your team! Home buying and selling can be a very stressful experience and we appreciated how much you tried to remove the stress from the process.”

Drew and Natalie Pathwick

“Jon Herman was professional, responsive and resourceful. The references for loan officers and home inspectors were very helpful.”

Jason Hwa

“Our experience was very good. Tom Rutten was a nice guy and not overly pushy. We preferred his laid back manner and consideration for our feelings. He was always available, showed us additional houses as needed and knew how to negotiate.”

Kevin and Kelly Yamaguchi

“It was a delightful experience about the ins and outs of the real estate market. The entire process was a learning experience. Rob Bradshaw was absolutely fabulous! He was tuned in to our needs and kept us informed every step of the way. The main thing I enjoyed about Rob was that he was genuinely concerned and wanted us to have the perfect home.”

Denise and Robert Sabbath

“Stu was exceptional–he really knows houses and really knows the real estate business. He is great to work with.”

Brenda Wilson

“Our experience was great! Barbara took the time to explain so much to us as first time buyers and was so accomodating to our schedules. She was always available to answer questions. Your website was extremely helpful.”

Jill and Thad Parsons

“Our experience was very good. We were referred to Tim Royster by a friend.”

Hoi Lee

“Rob Bradshaw was very knowledgeable, responsive, honest and not pushy like other agents I had met. It was a great experience and I will absolutely recommend you to my friends and family.”

Luis Prudencio

“Jason was very eager to help! He was very attentive to our needs and was always willing to go above and beyond to make sure all our questions were answered.”

Amanda Baumgartner

“Ray, we are extremely happy. We wanted to thank you so much for all your patience and having a genuine heart in helping us find a home. I really appreciate all you have done.”

Nadriya Boddie

“Dear Joyce: From the bottom of our hearts, Steve and I want to thank you for all of your help. Thank you for your professionalism and attention to detail. You truly listen to your clients’ needs, wants and desires. You found some wonderful townhomes. You can guarantee we will be delighted to refer our friends to you.”

Steve and Shannon Dudar

“I found my agent very knowledgeable and very patient. He explained every step of the buying process and helped me get a good interest rate. I would absolutely work with him and your company again.”

Afroza Chowdhury

“Nothing was too much trouble! Jason offered us personal attention, with calls being returned very quickly. He made the whole process easy and enjoyable.”

Philip and Lesley Sobeck

“I had a very good experience and it was also rewarding. Joyce put in so much time with me while going through this transaction.”

Lorrie Webster

“I found the entire process to be swift, organized and Mr. Burk’s support in making the deal as smooth as possible a pleasure to deal with. He did everything possible to market and close on the property as a professional real estate associate should. I would be pleased to recommend him and your organziation in the future. Thank you for all of your efforts on my behalf.”

Tom Myers

“We worked with Stu Burk for both selling and buying. He was personable, knowledgeable and a true professional. He worked hard to help us find the right house and we were very satisified with the entire process.”

Amy Juedes and Craig Schneider

“Finding the “right” house has been a very time-consuming and sometimes frustrating experience, however Rob Bradshaw assisted us in such a positive and helpful way that he really can’t be praised enough. Rob was always patient and willing to work even on holidays. I traveled from Germany to look for houses. We spent 2 weeks, wrote 2 contracts, but did not succeed in that time. However a house came available almost immediately after I’d left. Rob, with the assistance of my daughter and cousin checking out the house for us, negotiated for us and allowed us to buy the house we wanted within days of returning to the US.”

William and Nancy Moeller

“Jason was very knowledgeable and was always there when we needed him. He even braved the snow to show us homes! Having someone “in our corner” who we trusted really made the whole process relatively stress free.”

Aaron Schwager and Suzanne Landi

“Thank you very much for your service and helping me through my first home purchase. Keep up the good work, excellence, honesty and good customer service.”

Kunia Luvayika

“Keep up the good work! I really appreciate all the dedication, determination and patience you showed me during this process. I never felt pressured to buy something that wasn’t right for me.”

Cara Neary

“Robert made searching for a home an educational and sometimes hilarious experience. He provided us with insightful information on what to look for in a home and what to avoid. All of our questions were answered with expertise and sincerity.”

Amreen and Omar Alvi

“We had a great experience and felt that people really listened to us and took care of our needs. You gave us lots of information about the market and offered flexible hours.”

Jamie Gellner

“Ray, we just wanted to thank you for all your help and patience in helping us buy our first home. We could not be happier!”

Katie and Dan Wolfe

“Meghann was great. My purchase was challenging but she handled it all very professionally.”

Amy Flick

“Tom Rutten was always available, helpful and accommodating. The on-line search program was awesome and so was the moving truck!”

Heather and Dennis Chapman

“Jason was just what we required: clear thinking, willingness to share his opinion after getting to know us, ability to conduct business over e-mail and an appreciation for detail. Bonuses were Jason’s knowledge of the local market and his expertise of the transaction process.”

Dan Plafcan and Pauline Kusiak

“Jon made all the difference. His hard and continued efforts made our search easy and less stressful. We could not have been more pleased with his professionalism and profound real estate knowledge.”

Andy Guyer and Tasha Walker

“Rob was great to work with. He was available, attentive and really went the extra mile for us. Rob researched items for us such as radon levels, the HOA and even trash pick-up! I’ve dealt with 2 other Realtors and neither went to that level”

Jennifer Cooke

“Tom Rutten was an excellent salesperson who went the extra mile while we were relocating from Germany. He was the first to return our call.”

Curt and Julissa Rauhut

” I was very pleased with Ray Kelly. Not only did he get to know what I was looking for, but he found it. Moving from Colorado, we knew very little about the area so we appreciated your knowledge of the area.”

Kevin and Patricia Glodava